Refund policy

Return & Refund Policy

Last Updated: June 2026

At ZENO WEAR, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Customers may request a return or exchange within 7 days of receiving the order.

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Products showing signs of use, damage, or alteration will not be eligible for return or exchange.

Exchange Policy

  • Exchanges are available for size issues, damaged items, or incorrect products received.

  • Customers must contact our support team within 7 days of delivery to initiate an exchange request.

  • Return and exchange shipping fees are the customer's responsibility

Refund Policy

  • Refunds are processed only if the requested item is unavailable for exchange or in special approved cases.

  • Once the returned item is received and inspected, the refund will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method or another mutually agreed method.

  • Return and exchange shipping fees are the customer's responsibility

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos of the product and packaging. We will resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Used or washed products

  • Items without original tags

  • Products damaged by customer misuse

  • Clearance or final sale items (if applicable)

Contact Us

For any return, exchange, or refund inquiries, please contact the ZENO WEAR support team.

Thank you for shopping with ZENO WEAR.